What Mark taught Family Plumbing

The key to success in the service industry is directly tied to how thorough you are. Find the problem and the appropriate solutions. One aspect of being thorough is ensuring homeowners understand our qualifications and feel comfortable with approving your repair recommendations. The get-in-get-out mentality will only get you so far. My longtime friend Mark, through his own repairman issues, taught me the importance of thoroughness in the service industry. 

Mark had to call out a local longtime plumbing company to come and work on his damaged furnace. 3 hours and $700.00 later Mark found himself unhappy and second guessing his choice of service provider. In his own words Mark felt slightly ripped off as the tech had gone downstairs, “did some stuff to the furnace” and left him holding quite a large bill on his way out. The reason he felt ripped off is the tech in his home failed to be thorough. He had failed to explain to Mark what part had malfunctioned, why it malfunctioned, and what were his options for repair. 

Regina Air Conditioning Service Repair

At Family Plumbing we always take the time to sit with our clients and fully explain the situation they’ve found themselves in. As much as possible we like to provide 3 options to move forward. These include repair, replace, or do nothing (as we don’t force any repairs you don’t feel comfortable with.) 

This particular technician failed to be thorough. He wanted to start and end the call as soon as possible and did whatever he could to accomplish that. The end result was an unhappy homeowner who felt ripped off as he had not been shown any value for the money he paid. As a homeowner you have the right to know what your options are and any tech who cannot discuss them with you does not deserve your time or money. 

Renting vs Financing

It goes without saying that furnace and air conditioner breakdowns don’t wait until you’re ready for them. They always seem to happen at the most inopportune time. Now a person could buy a fan and sweat out the summer, replacing your air conditioner in Regina is not a must. But going without a furnace is not an option. If you haven’t been saving up for it, replacing your home’s HVAC equipment can be quite a financial hardship, especially considering the employment issues everyone is facing due to Covid-19. But rest assured if you find you are without sufficient savings there are options to pay for a replacement. Renting and financing being the two major choices. But which one is the better way to go? It’s a very debatable question, with each option having both pros and cons. The following post provides a quick  breakdown of both renting and financing equipment. 

  With renting equipment, essentially the homeowner signs a multi year contract with a fixed price.

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Pros

  Renting provides a homeowner with an affordable reoccurring payment that can be easily worked into a home’s monthly budget. This price does not change over the term of the contract. Renting equipment can be very attractive to landlords as maintenance and repairs are usually 100% covered under the contract. This means that if issues arise tenants need not call the building owner, just the rental provider. Technicians arrive and repair without anyone ever having to worry about what the cost will be. 

Cons

  Any benefit renting provides does not come without a cost. While the monthly payment looks manageable, eventually a homeowner will pay 2-3 times the cost they would have paid if they had purchased the equipment outright from the start. HVAC rental contracts are a lot like cell phone contracts, you will always be made to pay the remainder if you want out. This also includes expensive transfer fees at the end of the contract. 

But won’t I own it by then?”

Not according to the fine print. Rental contracts require extra fees to transfer the equipment into your name. (Or you can just sign back up and get a new furnace….sound familiar?)

You will also have an issue when it comes time to sell the home. Not every potential homebuyer wants to take on your debt. At this point you will likely either need to reduce the asking price of your home or buyout the equipment. 

Financing allows a third party to make the purchase for you and you will pay them back over time

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Pros

  Like renting, financing also allows a homeowner to replace their furnace, AC, water heater, etc but still keep their monthly budget under control. Unlike renting, financing will allow the homeowner to payout the remainder of the agreement at any time with no penalties. This works well when you may not have the total payment available at the time of purchase but know that big tax return is coming in a couple of months. You may also be offered options of delayed payments. Additionally, financing often allows the homeowner to dictate certain terms of the contract (interest rate, length of contract, etc) to help fit their needs. Financing also means you will eventually own the equipment, making it an asset and helps to increase the value of your home.

Cons

  HVAC contractors will use a third party when offering financing. This means homeowners have an additional contact they need to go through, which to some is a hassle. The contract you receive is also based off your credit. The worse the credit, the higher the interest rate may be. If your credit is really bad, you may need a consignor on your loan. 

   Maintenance and repairs will also be up to you to take care of. Everything eventually breaks down and you will be on the hook for those costs.

Overview

   At this time most homeowners see renting as the easier option as nobody likes the idea of taking out a loan.  But depending on how you look at it, renting is the same as a loan but with a much higher interest rate. The biggest benefit of renting is the fact that repair costs are covered by the contractor. While Family Plumbing at this time does not offer rental contracts we do offer financing. Our installations come with options for 10 year parts AND labour warranty. This allows us to compete with rental contracts without significantly raising the cost of your installation.

  A quick Google search will bring up plenty of articles with first hand homeowner opinions of both renting and financing if you are interested in reading more. Every homeowner’s needs and financial situation are different. Wether you are considering renting or financing, I strongly recommend researching both options and double checking for any fine print clauses that might not be too favourable to you. Both payment options have their ups and downs which I hope I have explained in this post. Family Plumbing is always available to talk to if you want to discuss either option further. 

Covid-19 X Family Plumbing & Heating

Tyler and I are treating this time as business as normal, or as legally normal as we are allowed. Emergencies don’t wait for a good time to happen. Recent studies show they wait until 11 o’clock at night, the middle of a long weekend, and just after a previously large purchase. (Source: my mom every time something goes wrong.) We have clients and homeowners that turn to Family Plumbing as their go to contractor to help them through the hard times. We can’t just close the barn doors and wait for the storm to pass. Since the beginning we have kept ourselves available whenever we could. But in times of crisis we wanted to step up our game, that is why for the time being we have lowered our prices for all plumbing and HVAC services.  

Next, we’ve taken the extra precautions when entering homes to ensure we reduce the spread and flatten the curve of Covid-19. We have supplied disposable gloves and masks to all our techs and ask that if you or anyone in your home are experiencing symptoms, please let us know before entering. 

As I previously mentioned the 2020 Regina Spring Home Show was cancelled and we were quite disappointed. We understand and agree with the organizer’s decision, but we love any opportunity we get to interact with homeowners in such a laid back environment, and it means we have another excuse to expense suppers (Hello Leopolds!). We had some pretty big plans this year since we had upgraded to a larger booth but I guess they’ll have to wait until 2021. 

But that doesn’t mean we’re throwing the baby out with the bath water. We spent a lot of time on this, virus be damned if we let it all sit for a year. Family Plumbing runs 1 sale a year and guess what?! It’s that time of year. So what would have been our Spring Home Show Special is now our Covid-19 2020 Special! We’re providing special pricing on any new furnace and air conditioner installations. We’ve reduced the price on both these services, this includes labour, material, and 10 year parts and labour warranty! Just give us a call to book your free estimate.

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I’ve been through West Nile, Sars, H1N1, and have no doubt Regina will make it through Covid-19. What we all look like after is yet to be seen but Family Plumbing and Heating is going to be there through the best of it and through the worst of it. Keeping the heat on, the drains flowing, and if this isolation business makes it’s way into the summer….the air cool. We’ve made a commitment with the community and so far you guys haven’t skipped out on your end of the deal so neither will we.

Call us anytime, 306-519-3722.

-Brenden

Family Plumbing: A Jiu Jitsu Story

 Last month Tyler and I competed in the Queen City Open, an annual Brazilian jiu jitsu tournament held in Regina every fall. Humble brag: both Tyler and I were able to walk away with multiple pieces of hardware. Jiu jitsu actually plays an important role in the formation of Family Plumbing and Heating. We get asked a lot if Tyler and I are brothers but we actually met through jiu jitsu.

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   Pretty shocking eh? I understand how one could come to the conclusion we must be brothers but I originally met Tyler on the mats of Complete MMA in 2016. The first time I remember talking to Tyler was at a Saturday open mat session. I believe Tyler at the time was training for an amateur fight while I was training just to try and avoid getting tapped out too many times in a row. We paired off and I remember making some (likely hilarious) joke to try and break the ice rolling with the guy for the first time. Tyler neither laughed or even cracked a smile and I could tell it was about to get serious. The next five minutes went by in a blur as I proceeded to get tossed around for the remainder of the roll. At the time Tyler had just been promoted to blue belt while I was a lowly white belt with about 4 months experience under my belt just trying to get by. I didn’t talk to Tyler again for almost another 2 years. I usually only saw him when we crossed each other on the mat. My beginner class would be wrapping up as his advanced class was beginning. My next convo with Tyler wouldn’t take place until 2017!

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    Fast forward to my first day with Ambassador Mechanical. I was told to meet at the new Superstore building that was going up on Albert Street. Once I arrived I was told to find “Tyler” and we would be working on some items that needed to be corrected. I found “Tyler” and right off the bat felt like I knew this guy from somewhere. (I guess everyone looks different in coveralls and a hard hat.) It took me about 30 minutes to place him but I finally figured it out.

Me: Hey man, I think I know you.

“Tyler”: Yeah man, I think we’ve met before.

My belief was he only said this to make me feel better.

Me: “I think we’ve rolled against each other at Complete.

“Tyler”: Yes! That’s it.

  After that moment I found it pretty sweet at Ambassador, having a work buddy to prattle on about what’s the best open guard and how to defend against leg locks. Soon we ended up going our separate ways work-wise but were able to keep in touch through Complete MMA, eventually forming Family Plumbing and Heating. While operating Family Plumbing with Tyler has been awesome because it’s so easy to run a company where both owner’s share the same values for workmanship and customer care, it also helps that we can motivate each other in training. Speaking for myself, there are definitely some early morning classes I would have hit snooze on the alarm for if wasn’t for the fact Tyler would be waiting with some chirps once the work day began. Both Tyler and I owe a big thank you to Complete MMA and it’s founder and head instructor AJ Scales. Without Complete, Tyler and I may not have ever gotten to know each other as we did, Family Plumbing might only be a dream in the back of our minds, and we would not have a venue to learn and train in the great sport of jiu jitsu.

– Brenden

Started at the bottom now we’re here.

 This time last year Tyler and I started Family Plumbing and Heating, one year later we’re on the beach sipping mixed drinks and lighting cigars with hundred dollars bills….Just kidding, we just spent our weekend roughing in a house out in Weyburn. But seriously, it’s been a great year one. 

1 year anniversry.png       The past 12 months have flown by for Family Plumbing and Heating. Tyler and I took a big leap of faith starting up the company even though a lot of people around us told us it was too slow of an economy for a new plumbing contractor to make it. In extremely rare moments of weakness I will admit I had my doubts we wouldn’t need to pick up part time jobs to supplement our incomes. (Do people still sell Avon?) With assistance from friends in and out of the construction sector though we hit our stride as soon as we left the gate. We were also able to secure working relationships with some awesome property management companies within the city.

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We needed bring in some extra help for this year’s home show

  A major turning point was when we entered the 2019 Regina Spring Homeshow. It was our first major event as a company and it couldn’t have gone better. We were able to meet so many great people and introduce ourselves and our belief in building personal relationships while providing premium service. We can’t wait to come back for the 2020 Homeshow with an even bigger booth and even bigger prizes! Before the home show Family Plumbing was a full time gig for us, after the home show it became no days off. 

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We were able to raise over $700.00 for the YWCA

  Rounding out our first year we organized a barbecue fundraiser for the Regina YWCA where we were able to raise over seven hundred dollars for the Isabel Johnson Shelter. Tyler and I both work to put a lot of effort into making sure our company does whatever we can to help give back to the community that does so much for us. Along with our fundraisers we have also become a sponsor of the North Regina Little League and work with the Oxford House of Regina to help maintain and improve their homes.

  But none of this could be accomplished without the help of our friends and families supporting us and especially to all the great clients who have allowed us into their homes and gave us an opportunity. We look forward for things to come in Year Two!

Thanks

   Brenden