Covid-19 X Family Plumbing & Heating

Tyler and I are treating this time as business as normal, or as legally normal as we are allowed. Emergencies don’t wait for a good time to happen. Recent studies show they wait until 11 o’clock at night, the middle of a long weekend, and just after a previously large purchase. (Source: my mom every time something goes wrong.) We have clients and homeowners that turn to Family Plumbing as their go to contractor to help them through the hard times. We can’t just close the barn doors and wait for the storm to pass. Since the beginning we have kept ourselves available whenever we could. But in times of crisis we wanted to step up our game, that is why for the time being we have lowered our prices for all plumbing and HVAC services.  

Next, we’ve taken the extra precautions when entering homes to ensure we reduce the spread and flatten the curve of Covid-19. We have supplied disposable gloves and masks to all our techs and ask that if you or anyone in your home are experiencing symptoms, please let us know before entering. 

As I previously mentioned the 2020 Regina Spring Home Show was cancelled and we were quite disappointed. We understand and agree with the organizer’s decision, but we love any opportunity we get to interact with homeowners in such a laid back environment, and it means we have another excuse to expense suppers (Hello Leopolds!). We had some pretty big plans this year since we had upgraded to a larger booth but I guess they’ll have to wait until 2021. 

But that doesn’t mean we’re throwing the baby out with the bath water. We spent a lot of time on this, virus be damned if we let it all sit for a year. Family Plumbing runs 1 sale a year and guess what?! It’s that time of year. So what would have been our Spring Home Show Special is now our Covid-19 2020 Special! We’re providing special pricing on any new furnace and air conditioner installations. We’ve reduced the price on both these services, this includes labour, material, and 10 year parts and labour warranty! Just give us a call to book your free estimate. cropped spring saleI’ve been through West Nile, Sars, H1N1, and have no doubt Regina will make it through Covid-19. What we all look like after is yet to be seen but Family Plumbing and Heating is going to be there through the best of it and through the worst of it. Keeping the heat on, the drains flowing, and if this isolation business makes it’s way into the summer….the air cool. We’ve made a commitment with the community and so far you guys haven’t skipped out on your end of the deal so neither will we.

Call us anytime, 306-519-3722.

-Brenden

Ask and ye shall receive…

    If you’ve worked with me on a project, especially a larger build or renovation, you would know I’m constantly asking for feedback. I firmly believe open communication between homeowner and contractor is key to success. If there are questions or concerns, I want them brought up immediately so they can be addressed. Client feedback has recently led to Family Plumbing and Heating opening up it’s newest sewer cleaning division. That’s right, as of March 2020 we have expanded our list of provided services and we now are fully capable of inspecting, cleaning, and repairing clogged or broken drains. 

  Tyler first asked me my thoughts on opening the sewer division early last year. It didn’t take me long to respond with, “Ew, gross.” My mind formed a montage of all the clumps of decade old hair I’ve pulled from drains over the years. And let’s not forget, clumps of hair are what you find on a good day. Things can get REALLY messy with drain cleaning. But call after call come in every month from new and previous clients requesting our assistance with their drain issues. What homeowners have found helpful is that if their problem is severe enough and a major repair is needed, Family Plumbing are also trained red-sealed plumbers. While there are other drain cleaning companies in the city, not all of them have the experienced staff on hand to complete these repairs. Project completion time can be cut in half when you only require one single service contractor. Tyler wrapped up his shopping spree and rounded out the final pieces of equipment we needed. We now have an inspection camera which will allow us to essentially give your home’s sewer a colonoscopy. We also bought a Rigid K60, this machine is for cutting through the heavy doody (see what I did there) clogs and tree roots. In total, we can provide the following services:

  1. Drain Cleaning: We’ve expanded from our previously limited capacity. From kitchen sinks to main sewers, it doesn’t matter the size of the pipe. We have 3 different units we can unleash to pound through almost anything.
  2. Drain Inspection: As previously mentioned we have the inspection camera now that we can send down the pipes to get a better visual of the actual condition of your drainage system. Inspection cameras work well for pinpointing exact breaks in the line, reducing the extent of repairs needed.
  3. Tree root removal: Anyone living in the older neighbourhoods of Regina knows exactly what I’m talking about. Tree roots breaking through the sewer wall causing blockages. Some homes have tree roots so bad they need this service once a year! (Which FYI, the city will reimburse you for. Even if it’s after hours!)
  4. Sewer replacement: We always offered this one. This includes both replacing the inside drainage, and/or the pipes outside your home leading to the city sewer. This is where we shine the best and our experience takes over. Replacing the sewer in a basement can become a fairly good sized renovation and success rates increase 10X when done by an experienced crew of plumbers.

  Family Plumbing isn’t satisfied until we are the premier destination for homeowners, as well as those within the industry.  Tyler was the main proponent for expanding our services as he strongly feels without providing ALL sewer services, we are falling short of our client’s expectations. Ask and ye shall receive, clog and we shall clean.

-Brenden

FamilyPlumbing X Santa’s Anonymous

 Christmas season is in full swing. It’s an understatement to call this the busiest time of year. For Family Plumbing and Heating that statement rings true. We find ourselves either rushing late a night to a boiler that has decided to go dark on it’s homeowner, or putting in long days trying to complete construction projects before the new year. Temperature wise it’s been a pretty mild winter so far, so you won’t see me complaining. With the holidays arriving quickly I’d like to remind everyone again how important it is to have your furnace and boiler maintained to help ensure a warm and safe holiday. Please check out our previous blog entry detailing what makes up one of these maintenances. 

Do you want to talk about furnace inspections?

  Sometimes with all the running around and distractions life throws at us we forget what the holidays are all about. I don’t really want to get all mushy about the subject but it is important to take a moment and remind ourselves how fortunate we are and take some time to help those who are not. This year Family Plumbing and Heating participated in the 50th edition of Santa’s Anonymous, organized by 980 CJME.

santa group 2

Tyler and I took our children to Toys-R-Us and gave them carte blanche to pick out whatever they thought would be enjoyable to open up Christmas morning.These toys are used to help make Christmas morning a little more enjoyable for a child in need. It’s important to us as parents that we teach our children the importance of charity, especially during the holiday season. As well, one of Family Plumbing’s core principals is to ensure we always help out within the community where we can. We’re very appreciative to the community that allows us into their homes and businesses, it wouldn’t be fair if we didn’t give back.

Santa smith:callie

  Anyone else looking to help participate in Santa’s Anonymous can join them for wrap-day Saturday, December 14th. Activities begin at 8am at the Regina Food Bank.

Santa’s Anonymous Wrap-day information

 

Thanks,

Brenden

Family Plumbing: A Jiu Jitsu Story

 Last month Tyler and I competed in the Queen City Open, an annual Brazilian jiu jitsu tournament held in Regina every fall. Humble brag: both Tyler and I were able to walk away with multiple pieces of hardware. Jiu jitsu actually plays an important role in the formation of Family Plumbing and Heating. We get asked a lot if Tyler and I are brothers but we actually met through jiu jitsu.

Best Plumbing Company Regina

   Pretty shocking eh? I understand how one could come to the conclusion we must be brothers but I originally met Tyler on the mats of Complete MMA in 2016. The first time I remember talking to Tyler was at a Saturday open mat session. I believe Tyler at the time was training for an amateur fight while I was training just to try and avoid getting tapped out too many times in a row. We paired off and I remember making some (likely hilarious) joke to try and break the ice rolling with the guy for the first time. Tyler neither laughed or even cracked a smile and I could tell it was about to get serious. The next five minutes went by in a blur as I proceeded to get tossed around for the remainder of the roll. At the time Tyler had just been promoted to blue belt while I was a lowly white belt with about 4 months experience under my belt just trying to get by. I didn’t talk to Tyler again for almost another 2 years. I usually only saw him when we crossed each other on the mat. My beginner class would be wrapping up as his advanced class was beginning. My next convo with Tyler wouldn’t take place until 2017!

Best Plumbing Company Regina

    Fast forward to my first day with Ambassador Mechanical. I was told to meet at the new Superstore building that was going up on Albert Street. Once I arrived I was told to find “Tyler” and we would be working on some items that needed to be corrected. I found “Tyler” and right off the bat felt like I knew this guy from somewhere. (I guess everyone looks different in coveralls and a hard hat.) It took me about 30 minutes to place him but I finally figured it out.

Me: Hey man, I think I know you.

“Tyler”: Yeah man, I think we’ve met before.

My belief was he only said this to make me feel better.

Me: “I think we’ve rolled against each other at Complete.

“Tyler”: Yes! That’s it.

  After that moment I found it pretty sweet at Ambassador, having a work buddy to prattle on about what’s the best open guard and how to defend against leg locks. Soon we ended up going our separate ways work-wise but were able to keep in touch through Complete MMA, eventually forming Family Plumbing and Heating. While operating Family Plumbing with Tyler has been awesome because it’s so easy to run a company where both owner’s share the same values for workmanship and customer care, it also helps that we can motivate each other in training. Speaking for myself, there are definitely some early morning classes I would have hit snooze on the alarm for if wasn’t for the fact Tyler would be waiting with some chirps once the work day began. Both Tyler and I owe a big thank you to Complete MMA and it’s founder and head instructor AJ Scales. Without Complete, Tyler and I may not have ever gotten to know each other as we did, Family Plumbing might only be a dream in the back of our minds, and we would not have a venue to learn and train in the great sport of jiu jitsu.

– Brenden

Do you want to talk about furnace inspections?

When I go to the mechanic, sometimes they motion for me to come take a look under my hood and describe how everything under there is doing. I nod when it appears to be warranted, I ask questions that seem to be relevant. But do I understand what they’re telling me?….of course (but probably not). I do know that I’m SUPPOSED to know, and have these vehicle inspections done regularly. It is very similar to a furnace inspection. I can tell when homeowners have zero interest in what their manifold gas pressure is, even when I break it down to the simplest of terms. But they do know they’re SUPPOSED to have an inspection done. Why have a furnace inspection completed annually? Well, let’s talk about that.

Regina can be very cold…..very, very cold. And in those freezing winter nights the only piece of equipment keeping you and your home from total disaster is the furnace. Heating breakdowns lead to massive discomfort, cause waterlines to crack and explode, as well as a number of other issues. So it should go without saying that your furnace should receive special attention to ensure it’s going to run safely and efficiently throughout the winter. Furnace inspections allow trained technicians a chance to go over the heating system head to toe. The goal is to find, address, and stop problems BEFORE they happen.

Regina Plumber Emergency Furnace Repair Heating

Client – “Do you clean out the ductwork?”

Us- “No, but we can offer you some names of some very good duct cleaning companies.”

Client- “Does it matter the age of my furnace?”

Us- “The sooner the better. For any furnace over 5 years old its a good idea to start having inspections done yearly. The older your unit gets, the more important these inspections become.”

Client- “What time of year should I call to book?”

Us- “Furnace inspections can be done year round. Whenever you’re ready, we’re ready. Our recommendation is let the unit run a couple times once it starts to get chilly in the fall then call us out. This gives us the chance to hopefully catch any issues before the big chill sets in.”

Client- “Do you carry parts on hand to change any parts if need be?”

Us- “No, not really. Due to such a large range of types and brands of furnaces it’s very hard to keep all the proper parts in our vehicles. We also provide an estimate for any parts that will need to be replaced before we proceed with repairs for your convenience.”

Client- “Is this covered under my manufacturer’s warranty?”

Us – “lol”

IMG_6272-4_web

Like I said earlier, we go over the furnace head to toe. We start with inspecting the duct work to make sure there are no major issues with air restriction or air loss and work our way down to the blower motor. Some of the other key inspection points are as follows.

Checking and adjusting gas pressure: This is something that should have been set at the time of installation (but was it really?). Over time maybe this setting has changed. Using too much or too little fuel can cause various issues with the furnace and lead to premature failure. 

Heat exchanger inspection: In terms of safety, this is the big one. Heat exchangers are what the flue gas travels though before it leaves your home through the venting. Over time, they can crack, rust, etc, and allow that flue gas into the duct work. The effects of this are carbon monoxide poisoning. A cracked heat exchanger is the last thing you want to be living with in your home.

Measuring and cleaning flame sensors: Whenever you see your furnace light, go out, light again only to go out again. Likely you have a dirty flame sensor. Trust me when I say it’s much easier to to pay for a furnace inspection which includes cleaning the flame sensor, than to see how much it costs when it needs to be done in the middle of the night on New Year’s eve. 

I could go on about all the different areas of the inspection, but I don’t need to. What’s great about calling out Family Plumbing and Heating for a furnace inspection is that at the end of the inspection we sit down with you and go over everything we documented and can answer all your questions you feel are relevant. (I love it when stories go full circle) 

Feel free to call us anytime to talk further about having your heating system maintained this winter! 306-519-3722.

PS- Everything you just read applies to boilers as well! 

boiler plumbing heating regina