Covid-19 X Family Plumbing & Heating

Tyler and I are treating this time as business as normal, or as legally normal as we are allowed. Emergencies don’t wait for a good time to happen. Recent studies show they wait until 11 o’clock at night, the middle of a long weekend, and just after a previously large purchase. (Source: my mom every time something goes wrong.) We have clients and homeowners that turn to Family Plumbing as their go to contractor to help them through the hard times. We can’t just close the barn doors and wait for the storm to pass. Since the beginning we have kept ourselves available whenever we could. But in times of crisis we wanted to step up our game, that is why for the time being we have lowered our prices for all plumbing and HVAC services.  

Next, we’ve taken the extra precautions when entering homes to ensure we reduce the spread and flatten the curve of Covid-19. We have supplied disposable gloves and masks to all our techs and ask that if you or anyone in your home are experiencing symptoms, please let us know before entering. 

As I previously mentioned the 2020 Regina Spring Home Show was cancelled and we were quite disappointed. We understand and agree with the organizer’s decision, but we love any opportunity we get to interact with homeowners in such a laid back environment, and it means we have another excuse to expense suppers (Hello Leopolds!). We had some pretty big plans this year since we had upgraded to a larger booth but I guess they’ll have to wait until 2021. 

But that doesn’t mean we’re throwing the baby out with the bath water. We spent a lot of time on this, virus be damned if we let it all sit for a year. Family Plumbing runs 1 sale a year and guess what?! It’s that time of year. So what would have been our Spring Home Show Special is now our Covid-19 2020 Special! We’re providing special pricing on any new furnace and air conditioner installations. We’ve reduced the price on both these services, this includes labour, material, and 10 year parts and labour warranty! Just give us a call to book your free estimate. cropped spring saleI’ve been through West Nile, Sars, H1N1, and have no doubt Regina will make it through Covid-19. What we all look like after is yet to be seen but Family Plumbing and Heating is going to be there through the best of it and through the worst of it. Keeping the heat on, the drains flowing, and if this isolation business makes it’s way into the summer….the air cool. We’ve made a commitment with the community and so far you guys haven’t skipped out on your end of the deal so neither will we.

Call us anytime, 306-519-3722.

-Brenden

Ask and ye shall receive…

    If you’ve worked with me on a project, especially a larger build or renovation, you would know I’m constantly asking for feedback. I firmly believe open communication between homeowner and contractor is key to success. If there are questions or concerns, I want them brought up immediately so they can be addressed. Client feedback has recently led to Family Plumbing and Heating opening up it’s newest sewer cleaning division. That’s right, as of March 2020 we have expanded our list of provided services and we now are fully capable of inspecting, cleaning, and repairing clogged or broken drains. 

  Tyler first asked me my thoughts on opening the sewer division early last year. It didn’t take me long to respond with, “Ew, gross.” My mind formed a montage of all the clumps of decade old hair I’ve pulled from drains over the years. And let’s not forget, clumps of hair are what you find on a good day. Things can get REALLY messy with drain cleaning. But call after call come in every month from new and previous clients requesting our assistance with their drain issues. What homeowners have found helpful is that if their problem is severe enough and a major repair is needed, Family Plumbing are also trained red-sealed plumbers. While there are other drain cleaning companies in the city, not all of them have the experienced staff on hand to complete these repairs. Project completion time can be cut in half when you only require one single service contractor. Tyler wrapped up his shopping spree and rounded out the final pieces of equipment we needed. We now have an inspection camera which will allow us to essentially give your home’s sewer a colonoscopy. We also bought a Rigid K60, this machine is for cutting through the heavy doody (see what I did there) clogs and tree roots. In total, we can provide the following services:

  1. Drain Cleaning: We’ve expanded from our previously limited capacity. From kitchen sinks to main sewers, it doesn’t matter the size of the pipe. We have 3 different units we can unleash to pound through almost anything.
  2. Drain Inspection: As previously mentioned we have the inspection camera now that we can send down the pipes to get a better visual of the actual condition of your drainage system. Inspection cameras work well for pinpointing exact breaks in the line, reducing the extent of repairs needed.
  3. Tree root removal: Anyone living in the older neighbourhoods of Regina knows exactly what I’m talking about. Tree roots breaking through the sewer wall causing blockages. Some homes have tree roots so bad they need this service once a year! (Which FYI, the city will reimburse you for. Even if it’s after hours!)
  4. Sewer replacement: We always offered this one. This includes both replacing the inside drainage, and/or the pipes outside your home leading to the city sewer. This is where we shine the best and our experience takes over. Replacing the sewer in a basement can become a fairly good sized renovation and success rates increase 10X when done by an experienced crew of plumbers.

  Family Plumbing isn’t satisfied until we are the premier destination for homeowners, as well as those within the industry.  Tyler was the main proponent for expanding our services as he strongly feels without providing ALL sewer services, we are falling short of our client’s expectations. Ask and ye shall receive, clog and we shall clean.

-Brenden