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Frequently Asked Questions Regarding Our Services

Its perfectly normal for our customers to ask plenty of questions regarding our services. As a family business we believe in being as transparent and honest as we can so we’re happy to answer any questions that you may have.

What should I do in a plumbing or heating emergency?

If you find yourself in a plumbing or heating emergency the best thing to do is call our team immediately. While we try to respond to form inquiries as quickly as possible, nothing is faster then giving us a quick call.

For emergencies contact our team immediately at:


How to vet a plumbing and heating company?

As parents ourselves, we completely understand the importance of being able to trust outsiders coming into your home, working on your equipment, and ultimately resolving the plumbing or heating issues you’re experiencing.

  • View their Website: How does the company present themselves online? Is their website professional, up-to-date, and appear trustworthy?
  • Talk on the Phone: How does the company present themselves on the phone? Do they speak clearly and professionally?

What options are available if a costly repair or replacement is needed and we cannot afford the upfront cost?

We get it, repairs and maintenance issues always happen at the least convenient times and can cause serious financial hardship. At Family Plumbing and Heating we do not want anyone to go to bed without a functioning furnace or a damaged pipe. So once you speak with our team ask about our “Finance It” option, together we will find a solution that works for you and your family.

Finance It provides affordable small loan financing for families who prefer monthly payments over an upfront lump sum.

  • Quick & Easy Approvals
  • Low Monthly Cost
  • No Hidden Fees or Payment Terms
  • No Complicated Contracts