This Privacy Policy has been adopted by Family Plumbing and Heating (hereinafter “Family Plumbing”, “our”, “us” or “we”) to ensure that any and all personal information we obtain from you is collected, used, protected and disclosed (only where necessary and appropriate) appropriately. This applies to the collection of any personal information during the course of our communications and business dealings with you, or when you access or use our online contact form and/or website at https://familyplumbing.ca/.
We are fully committed to your privacy and strive to conduct all our business in a manner that is cognizant and respectful thereof. This Privacy Policy outlines how we collect and use your personal information, with your privacy, and protection thereof, at the forefront of our business.
For purposes of this policy, when we say “you” we mean any visitor who accesses our website and/or contacts us using our online free quote request form, with the purpose of obtaining information and/or services from us relating to our home and/or commercial concrete contracting services (“Services”). This privacy policy also applies to any personal information we may gather from any contact you may make with us for the same reason as listed above, using the email address and/or booking forms provided.
What Types of Information Do We Collect?
Typical information we may collect during the course of our communications and/or business dealings with you includes:
- Your first and/or last name
- Your email address
- Your phone number
- Your mailing address
- We may also collect your payment information where necessary to complete payment for Services provided/rendered.
Why Do We Collect Your Information?
We require personal information in order to fulfill and/or process requests for more information about us and/or our Services.
We may also use your personal information to notify you of important information about our Services and/or to market our Services.
If you visit our website, https://familyplumbing.ca/, we may collect anonymous/non-personal information or render anonymous, statistical information about you. This information may be aggregated to measure number of visits, average time spent on the website, pages viewed and other relevant statistics. We collect this information to measure the use of our site and to improve the content of our site. Because this statistical/non-personal information is completely anonymous and cannot be associated with you, it is not governed by this Privacy Policy.
How Do We Use Any Personal Information Collected?
We will only ever collect your personal information and contact details – and use that information – with your consent, at your request for information, or as otherwise allowed by law.
We will also never contact you with any marketing material without providing you the option to unsubscribe or opt out of receiving communications from us.
We are fully committed to limiting the collection and use of your personal information to that which is necessary for the purposes we have identified above (or as allowed by law).
How Do We Safeguard Your Personal Information?
We use all reasonable measures and security software to protect any personal information collected against loss or theft, unauthorized access, disclosure to third parties, copying, use, or modification, with security safeguards appropriate to the sensitivity of the information.
We will permit only authorized employees and contractors, who are trained in the proper handling of customer information, to have access to your personal information. Employees and contractors who violate our Privacy Policy will be subject to our disciplinary process.
While we are responsible for all personal information in our control, we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party. We can, and do, however take all reasonable precautions to prevent such.
By accessing or using our website and/or contacting us via any of the outlined methods, you acknowledge that you have read, understood and agree to be bound by the terms and conditions set forth in this Privacy Policy, and consent to our collection and use of your personal information as described above.
